Freelance: Hairdressing End-Point Assessor (VA253)

Freelance: Hairdressing End-Point Assessor () focuses on oversee a team of coordinators and officers that schedule.

What the role involves

• Oversee a team of Coordinators and Officers that schedule.
• Coordinate assessments and exams across multiple formats and platforms, including initial bookings, resits, cancellations, and internal quality assurer (IQA) allocations.
• Supporting the Team Leader in setting and maintaining high performance expectations.
• Supporting the Team Leader in conducting audits of team outputs, reviewing outcomes, and ensuring findings are reported upwards for action and oversight.
• Ensure all pre-assessment processes are audit-ready, meet service level agreements (SLAs), and are continuously improved to support a high-quality learner experience.
• Conduct regular performance reviews, 1:1s, and team meetings to ensure high performance, accountability, and staff development.

Skills and requirements

• Detail-oriented: Able to manage complex processes with precision, ensuring accuracy and compliance across all pre-assessment activities.
• Process-driven: Comfortable owning and refining operational workflows, with a strong focus on efficiency, consistency, and continuous improvement.
• Performance-focused: Comfortable managing performance, giving constructive feedback, and addressing issues directly to support continuous improvement and team development.

Confirmed role details

• We work with over 500 schools, colleges, universities, and training providers across the world to provide qualification certificates, endorsements, and apprenticeships to over 150,.
• 25 days annual leave plus 8 days Bank Holiday (33 in total).
• Additional annual leave day each year, after 2 years of continuous service (up to 28 days).
• Annual salary review.