Front Desk Manager

Front Desk Manager focuses on ensure every arrival, stay, and departure is seamless, stylish, and sincerely memorable.

What the role involves

• Ensure every arrival, stay, and departure is seamless, stylish, and sincerely memorable.
• Manage the front office team, including reception, bell, guest services, and night audit.
• Ensure smooth daily operations and exceptional guest experiences at every touchpoint.
• Handling escalated guest concerns with professionalism, empathy, and swift resolution.
• Develop team members to deliver service with personality and polish.

Skills and requirements

• At our 5-star lifestyle hotel, the front desk is more than a check-in point—it’s the heartbeat of the guest experience.

Confirmed role details

• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• 24/7 advice and support line.

Candidate fit

• We’re looking for a confident, charismatic, and detail-driven Front Desk Manager (Maternity Cover) to lead our front-of-house team.
• Inspire your team to deliver warm welcomes, thoughtful service, and flawless operations—day and night.
• Collaborate with housekeeping, F&B, and reservations to ensure seamless communication and service delivery.