Front of House Supervisor

Front of House Supervisor focuses on taking responsibility for the customer journey, ensuring their experience is second to none.

What the role involves

• Taking responsibility for the customer journey, ensuring their experience is second to none.
• Taking accurate orders and working closely with kitchen staff.
• Ensuring payments and receipts are correct.
• Confidently recommending menu and drinks offerings.
• Observing service and standards and reporting any incidents or issues.
• Being a supportive and proactive leader.

Skills and requirements

• Previous Leadership experience in a hospitality or customer facing environment.
• Enthusiasm and passion for food and beer.
• The ability to deliver excellent customer service and great team work in a fast paced and pressurised environment.
• A result driven and ambitious individual keen to develop your career and your teams.

Confirmed role details

• Competitive hourly salary & bonus.
• 28 days holiday.
• Company Pension scheme.

Candidate fit

• Pace, service focus, consistency, and confidence working as part of a busy team.

Additional role context

• Retail and Beer discounts.
• The Swan Inn is a beautiful 13th century thatched country pub & restaurant, which has undoubtedly changed over the years, yet retains a wealth of original features & oozes a rustic.