Front Office Agent

As a Front Office Agent, the work centres on looking after our guests, including check-in and check-out. It would suit someone who can bring the focus of this role is on the professional care of our hotel guests – from a warm welcome at check-in to a genuine farewell at departure to the role.

How the role is set up

Develop personally and professionally With an extensive onboarding, annual training and coaching at our One University, you will hit the ground running. Because personality and hosting skills are our priority.

Where someone would start

Looking after our guests, including check-in and check-out.

What helps someone build confidence

The focus of this role is on the professional care of our hotel guests – from a warm welcome at check-in to a genuine farewell at departure. Supporting service-by-service logistics operations while learning systems, routines, and working standards.

What is expected

• Have completed an apprenticeship in the hotel trade and/or have professional experience in the hotel/catering industry or be looking for a change of career.

Job details

• The better the guests rate their stay, the higher the bonus!
• Discover a variety of career opportunities in our hotels nationally and internationally, or join one of our numerous new openings.
• Benefit from attractive staff rates in all of our hotels throughout Europe and the USA.
• Whether it's a summer party, Christmas party or our annual international soccer tournament - we celebrate successes together with the team.