Front Office Agent

Front Office Agent focuses on the focus of this role is on the professional care of our hotel guests – from a warm welcome at check-in to a genuine farewell at departure.

What the role involves

• The focus of this role is on the professional care of our hotel guests – from a warm welcome at check-in to a genuine farewell at departure.
• Your duties will also include the following.
• Looking after our guests, including check-in.
• Reviewing and processing bookings, overbookings and options.
• Invoicing, including managing payments, as well as cash transactions and cashing up.
• Organisational and administrative tasks in both our front and back office (e.g. managing no-shows, answering emails).

Confirmed role details

• The better the guests rate their stay, the higher the bonus!
• Discover a variety of career opportunities in our hotels nationally and internationally, or join one of our numerous new openings.
• Benefit from attractive staff rates in all of our hotels throughout Europe and the USA.
• Develop personally and professionally.