Front Office Manager

JOIN OUR FAMILY

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality!  We are passionate about the industry and always on the lookout for new talent to join us on our journey... 

THE OPPORTUNITY 

We have commenced our search for an experienced  Front Office Manager to join Blackpools newest gem Holiday Inn Blackpool.   Reporting directly to the Operations Manager. This brand-new four-star hotel is part of a wider regeneration project for Blackpool including retail units and improved public transport links, with a new tram terminal, all within the Talbot Gateway central business district. The property boasts 144 bedrooms,3 meeting rooms and well renowned restaurant Marco Pierre White New York Italian, with independent street access. 

Duties and responsibilities for this amazing role includes the following:

• Responsible for the day to day running of the front desk, overseeing shifts, managing guest expectations, and delivering guest satisfaction.
• Acting as a Duty Manager on a rota basis.
• Engage, lead and develop the team to provide excellent guest service.
• Train and implement Brand standards within the team.
• Ensure all team responsibilities are completed to the required standards.

WHAT WE NEED FROM YOU

To succeed in the role of Front Office Manager, you will need the following qualities and skills. 

• Experience of working within a branded hotel environment, in a customer facing role.
• Ability to work well under pressure in a fast-paced environment whilst maintaining a positive can-do attitude.
• Friendly efficient team player.
• A visible leader who can demonstrate a confident approach to problem solving and service recovery.
• Ability to train and develop your team, with a planned approach to managing the team.
• Deliver excellent customer service.
• Proactive shift management skills and great time management skills.
• Enthusiastic with the ability to multitask.
• Opera PMS experience preferred.

WHAT WE OFFER

You will have access to a benefits package we believe truly works for our people and enhances our overall culture... 

• Discounted hotel room rates for you and your friends & family.
• Extra days holiday for your birthday.
• Flexible working arrangements.
• Pension.
• Free meals on duty saving you over £1000 per year.
• Share of Service Charge. 

To learn more about our full benefits package,  to watch our employee benefits video.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .

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