Front Office Team Leader

Our mission at Novotel London Blackfriars is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling - whatever brings you here, we have something for you!

As our next Reception Team Leader, you will…

Provide guidance and support to the Reception team, helping them to achieve their potential and accomplish overall departmental objectives

Assist in effectively running the front office operations with a hands-on approach

Help guests and create positive experiences

Are confident in all aspects of guest relations, receiving and recognising all guests including those who require special attention

Maintain strong working relationships and communicate with all departments

Work duty manager shifts 

Please note - this is a full-time position and you will be required to work days, evenings and weekends so full flexibility is key.  

A little more information:

You will have the opportunity to be part of a high energy, fun team that delivers excellent customer service each day to all our guests.

Our hotel offers 182 rooms, a gym, saunarium and our lovely Restaurant, MAM London. 

Salary:

£15.80 per hour

Eligibility: The successful candidate must already have eligibility to work in the UK.

Ready to join our team? If you're excited about being part of a dynamic team, we’d love to hear from you! 

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.

"Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities. Do not hesitate to let us know of any specific needs you may have so that we can take them into consideration."