Future Roles: Customer Service Host

Future Roles: Customer Service Host - 2059 focuses on future roles: customer service host - 2059 focuses on assisting passengers with tickets, including checking them, general advice and making sure the gates operate.

What the role involves

• Future Roles: Customer Service Host - 2059 focuses on assisting passengers with tickets, including checking them, general advice and making sure the gates operate.
• Able to safely operate customer access ramps.
• Providing support to mobility/ visually impaired customers, who may need to hold your arm or lean on you for guidance.

Skills and requirements

• Employment is subject to satisfactory Right to Work checks, a DBS check, and a safety‑critical medical assessment.

Confirmed role details

• Positions may be available as Static or Relief roles, on either a full-time or part-time basis.
• Static roles offer a consistent shift pattern, giving you visibility of your shifts for the full year.
• Relief roles provide flexibility, with weekly rosters issued one week before the shift.
• 35 hours per week (shift-based with 24 hours cover, including earlies, lates, night turns, weekends, and bank holidays) Earliest start time 05:45, latest finish time 23:00, night s.

Candidate fit

• Clear communication, patience, accurate records, and reliable follow-through.