General Merchandise Manager

This General Merchandise Manager opportunity is built around ensure your area runs smoothly every day from the shop floor to the warehouse. It would suit someone who can bring warm, steady communication with children and families to the role.

Who the work supports

Previous line management responsibilities in a fast-paced, operational environment. Someone who is truly obsessed with customers and service, and coaches a team to do the same.

How support shows up

Ensure your area runs smoothly every day from the shop floor to the warehouse. Can manage disciplinaries, performance issues or other similar employee relations issues.

What needs to be in place

• A track record of delivering exceptional customer experiences, with evidence of coaching others to consistently raise the bar.
• Experience leading teams in a dynamic, customer-facing environment — you’ve inspired others, driven high performance, and created a culture where colleagues thrive.
• Proven success in delivering against a wide range of KPIs — from sales and stock availability to customer satisfaction and colleague engagement, you’ve made a measurable difference.

Job details

• People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
• Additional detail: Bonus opportunities may be available.