Genesys & IVR Platform Support Engineer

NR Consulting - India Ashbourne, England This week

Type Full Time
Pay Not listed
Work Onsite

Genesys & IVR Platform Support Engineer focuses on diagnose issues, complete checks, and keep records or handovers accurate.

What the role involves

  • Diagnose issues, complete checks, and keep records or handovers accurate.
  • Maintaining call flows| scripts| and routing strategies using platforms like Genesys Cloud (Architect) or Genesys Engage.Incident Problem Management Provide Tier 2.
  • Genesys IVR Platform Support EngineerIVR Routing Management Design| configure.
  • Tier 3 technical support.

Skills and requirements

  • Key QualificationsIVR| telecoms| SIP and genesys are the primary domain expertise.
  • Familiarity with AWS S3| EC2| Auto scaling| Cloud.
  • Formation and Cloud.
  • WatchFamiliarity with Unix ( MacOS and Linux versions )Familiarity with mysql commands and syntax.

Candidate fit

  • technical judgement, safe working habits, careful diagnostics, and practical problem-solving

Additional role context

  • Blore, Hyd,Bhuwaneswar,Noida, Gurgaon,Pune,Kochi.
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