Graduate Chinese Speaking Technical Support Engineer

Graduate Chinese Speaking Technical Support Engineer focuses on · sort out cases in relation to product problems and carry out internal case-sharing.

What the role involves

• · Sort out cases in relation to product problems and carry out internal case-sharing.
• · Provide Hikvision Software/Hardware training on operation, installation, commissioning and maintenance to distributors and sub-distributors.
• Analyse and give feedback to R&D team of headquarters, promote optimization and upgrading of products.
• Ensure regional market needs are met.
• Escalate the issues to Technical Support or R&D team of headquarters in timely manner to improve the quality of products.
• · Provide promotion of new products to distributors and sub-distributors via training, roadshows, exhibitions, exhibition receptions, etc.

Skills and requirements

• Relevant technical, electrical, mechanical, maintenance, gas, plumbing, or engineering experience may be required.

Candidate fit

• technical judgement, safe working habits, careful diagnostics, and practical problem-solving

Additional role context

• · Deal with technical issues that are raised by distributors and sub-distributors.
• · Collate product quality issues and give prompt feedback.