Graduate Technical Support Engineer

Graduate Technical Support Engineer focuses on delivering training sessions on dse products covering technical functions, applications, and common faults.

What the role involves

• Delivering training sessions on DSE products covering technical functions, applications, and common faults.
• Test and confirm reported issues from customers. If confirmed follow the company’s procedures and guidelines for remedial action.
• Assisting the test and approval department’s comprehensive testing of products.
• Technical support to DSE Internal teams including production, engineering, sales & marketing.
• Liaise with other technical support engineers to better understand existing and new products, and their functionality.
• Test & approval departments when clarification is required by those departments or technical support.

Skills and requirements

• Ability to operate under own initiative as well as possessing strong team working skills.
• Educated to a HNC level in Electrical and Electronic Engineering or equivalent by industry experience.

Confirmed role details

• The Graduate Technical Support Role will begin as a fixed-term contract and will result in a permanent contract as a Technical Support Engineer at DSE if successful.
• Communication protocols including MQTT, Modbus, SNMP, J1939.
• Global and local customer visits to assist sales, training, or fault-finding purposes.
• 25 days holiday + Bank Holidays.

Candidate fit

• technical judgement, safe working habits, careful diagnostics, and practical problem-solving