GSS Senior Operations Resourcing Manager

This GSS Senior Operations Resourcing Manager role in India, Costa Rica is focused on recruit, develop, and lead a diverse, globally distributed team, fostering a culture of trust and accountability. It would suit someone who can bring strong professional approach to the role.

Where ownership sits

Driven resourcing practices, including automation and AI tools used in capacity planning workflows. Amazon's Global Shared Services (GSS) Operations is built on a foundation of operational excellence, and the Sr.

What the role carries

Recruit, develop, and lead a diverse, globally distributed team, fostering a culture of trust and accountability. Own short-term resourcing and capacity planning across all GSS Operations, managing capacity horizons to ensure supply meets demand. Develop resourcing strategies that align workforce supply with operational demand, including flexible models (FTCs, contingent workers, 3P agency partnerships), accounting for capa.

What helps the work land well

Strong professional approach.

What the role depends on

• Leading infrastructure planning to sustain operational capacity (IT, equipment, space), including readiness for automation and AI tooling deployments.
• Experience influencing multiple stakeholders and leading cross functional teams across geographies and business units.
• Experience managing, analyzing and communicating results to senior leadership.

Practical details

• Additional detail: Flexible working options may be available.