Guest Service Assistant

Guest Service Assistant focuses on supporting your hotel in achieving all brand and company metrics and objectives.

What the role involves

• Supporting your hotel in achieving all brand and company metrics and objectives.
• Building and developing relationships with guests, assessing their needs and flexing style and approach appropriately?
• Ensuring all repeat guests, priority members and VIP’s receive recognition and appreciation?
• Following SOPs to ensure consistent hospitality for all guests.
• Maintaining a high level of product and service knowledge about all IHG hotels in your region and promote the hotel, products and services and IHG to all guests.
• Beyond that, you'll represent our company values and culture, ensuring that service excellence remains our top priority.

Skills and requirements

• Our Guest Service Assistants are responsible for ensuring every guest receives a safe, outstanding experience.

Confirmed role details

• Attractive discounts across many major retailers, restaurants, and events.
• 50% off food and beverage while you stay in our hotels.
• 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice.
• FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms).

Additional role context

• This role reports directly to the Guest Service Manager and is part of a team based from our attractive hotel in Ashford (TN24 8QQ).
• Due to the nature of the role the ability to anticipate guests needs is highly desirable.
• Also be comfortable using a range of technology, including MS Office.