Guest Service Manager

Guest Service Manager focuses on · be responsible for ensuring the safety and security of hotel guests and staff during your shift.

What the role involves

• · Be responsible for ensuring the safety and security of hotel guests and staff during your shift.
• Develop members of the Front Office Team.

Skills and requirements

• Relevant leadership, project, operations, people-management, or stakeholder experience is useful.

Confirmed role details

• £29950.00 per annum.
• Shifts would be a mixture of 6.45am to 3.15pm and 2.45pm to 11.15pm.
• An unpaid break of 30 minutes.
• At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

Candidate fit

• operational ownership, people coordination, problem-solving, and clear communication

Additional role context

• · Be the friendly face that welcomes guests, making their first impression unforgettable from check-in to check-out.
• Check-outs, and everything in between with ease, helping guests settle in seamlessly.
• · Work with housekeeping and maintenance teams to quickly handle guest requests and keep everything running smoothly.