Guest Services Assistant (Nights)

This Guest Services Assistant (Nights) opportunity in Milton Keynes is built around maintaining a high level of product and service knowledge about all IHG hotels in your region and promote the hotel, products and services and IHG to all guests. It would suit someone who can bring supporting service-by-service logistics operations while learning systems, routines, and working standards to the role.

Where the work sits

This role reports directly to the Guest Service Manager and is part of a team based from our attractive hotel in Milton Keynes (MK16 0JA). A member of the hotel team will be in touch to book a 15-minute chat so we can get to know you better.

How the role works day to day

Maintaining a high level of product and service knowledge about all IHG hotels in your region and promote the hotel, products and services and IHG to all guests. Building and developing relationships with guests, assessing their needs and flexing style and approach appropriately? Ensuring all repeat guests, priority members and VIP’s receive recognition and appreciation?

What helps in this setting

Supporting service-by-service logistics operations while learning systems, routines, and working standards.

Practical details

• 50% off food and beverage while you stay in our hotels.
• 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice.
• Attractive discounts across many major retailers, restaurants, and events.
• Complementary Employee, Family and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide!

What needs to be in place

• Other businesses may call this role Front Office Assistant or Food and Beverage Assistant, Guest Experience Assistant, Hotel Services Assistant.
• Our Nights Guest Service Assistants are responsible for ensuring every guest receives a safe, outstanding experience during out-of-hours.