Head Client Care Advisor

Vets for Pets Handforth, England Posted This week

Full Time
Onsite
Senior

Job description

If you enjoy providing great service in a fast-paced work environment, we have just the opportunity for you! We’re looking for an experienced Client Care Advisor to join us in this Lead position at Braintree Vets for Pets.

What your typical day will look like

  • As Head Client Care Advisor, you will oversee the CCA team, ensuring daily tasks are completed in a timely manner, whilst managing your own admin duties and making sure that a great level of customer service is maintained and delivered to all clients.
  • You will be responsible for dealing with minor admin related complaints.
  • Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team, whilst leading by example.
  • Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your great client service during a client’s visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.
  • You will greet each client and offer support, guidance, and expertise, managing payments and future bookings confidently.
  • Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.

    • This is a full-time position (40 hours) including 1 in 3 weekends (Saturday 8.30am-6.00pm and Sunday 10.15am-4.45pm) with 1 day TOIL after a worked weekend. 

    The attributes required

  • You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
  • You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
  • You are calm, attentive and always focus on the clients’ needs.
  • Attention to detail is imperative and you should always take pride in your role.
  • You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
  • You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet.
  • Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice. 

    • In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

    Previous receptionist or CCA experience in a veterinary practice would be preferred, but not essential.

    Benefits

    In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension, and holiday allowance. 

    Location: CM77 8YJ

    We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!

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