Head of Business Support

As a Head of Business Support, the work centres on supporting oversee task-by-task operations and maintain performance standards. It would suit someone who can bring outstanding communication and stakeholder engagement skills, with the confidence to influence at senior levels to the role.

Where ownership sits

Be a credible and influential leader with a strong track record of delivering business improvement and digital change in a complex organisation. Excellent analytical skills, with the ability to translate data into actionable insight.

What the role carries

Help oversee task-by-task operations and maintain performance standards.

What helps the work land well

Outstanding communication and stakeholder engagement skills, with the confidence to influence at senior levels. Strong leadership and operational judgement.

What the role depends on

• Significant senior-level experience in business support, operational management or service transformation, preferably within estates or a large multi-service environment.
• Proven experience of leading digital strategy development and implementation, including customer-facing systems or service portals.
• Strong understanding of customer experience design, service request workflows and end-to-end process improvement.