Head of Customer Strategy & Planning

This Head of Customer Strategy & Planning role is focused on act as the principal business case lead for One Stop Security and supporting T5O - accountable for shaping and progressing the end to end strategic and investment case, aligning cu. It would suit someone who can bring governance and Performance Excellence- Champion robust governance across commercial planning and investment activities, embedding risk management, compliance, and assurance framewo to the role.

Where ownership sits

Leadership and Culture- Role-model Heathrow’s values, creating an inclusive, high-performing culture that empowers teams, builds capability, and drives continuous improvement. Proven experience in shaping and delivering commercial strategies and integrated business plans within a complex, multi-stakeholder environment.

What the role carries

Act as the principal business case lead for One Stop Security and supporting T5O - accountable for shaping and progressing the end to end strategic and investment case, aligning cu. Enterprise and Cross-Functional Collaboration- Inspire and lead virtual teams across multiple functions, fostering collaboration and accountability to translate strategic objective. The Head of Customer Strategy & Planning plays a critical leadership role within Heathrow’s Commercial Leadership Team, shaping and driving the integrated commercial planning agend.

What helps the work land well

Governance and Performance Excellence- Champion robust governance across commercial planning and investment activities, embedding risk management, compliance, and assurance framewo. Strong leadership and operational judgement.