Head of Digital Services & Solutions – Local Authority (Temporary: London)

This Local Authority (Temporary: London) opportunity is built around leading Applications, Infrastructure and Service Management functions, ensuring delivery against KPIs and SLAs. It would suit someone who can bring overseeing transition of new services into steady-state support to the role.

What the work leans on

You will lead multidisciplinary technical teams and manage an £8.6m technology budget, ensuring services are robust, cost-effective and aligned with organisational objectives. Ensure secure, resilient infrastructure including Networks, Telephony and M365.

Where the technical work sits

• Leading Applications, Infrastructure and Service Management functions, ensuring delivery against KPIs and SLAs.
• Driving service excellence and measurable customer satisfaction improvements.
• Overseeing on-premise and cloud (Azure) application estates.

Technical requirements

• Minimum five years’ senior management experience within IT service delivery (Applications, Infrastructure and/or Service Management).
• Proven experience implementing ITIL or equivalent service management frameworks.
• Degree-level education with relevant postgraduate or industry certification (MSc, MBA, ITIL or equivalent experience).

What helps delivery stay steady

Overseeing transition of new services into steady-state support. Strong professional approach.

Practical details

• Oversee technology contracts within an £8.6m budget envelope.
• Lead, mentor and develop high-performing technical teams.
• Foster a collaborative, innovative and customer-focused culture.
• Oversee small-to-medium change programmes through to benefit realisation.