Head of Digital Services & Solutions – Local Authority (Temporary: London)

The Local Authority (Temporary: London) position centres on leading Applications, Infrastructure and Service Management functions, ensuring delivery against KPIs and SLAs. It would suit someone who can bring overseeing transition of new services into steady-state support to the role.

Who the work supports

You will lead multidisciplinary technical teams and manage an £8.6m technology budget, ensuring services are robust, cost-effective and aligned with organisational objectives. Ensure secure, resilient infrastructure including Networks, Telephony and M365.

How support shows up

Leading Applications, Infrastructure and Service Management functions, ensuring delivery against KPIs and SLAs. Driving service excellence and measurable customer satisfaction improvements. Overseeing on-premise and cloud (Azure) application estates.

The approach that fits

Overseeing transition of new services into steady-state support. Strong professional approach.

What needs to be in place

• Minimum five years’ senior management experience within IT service delivery (Applications, Infrastructure and/or Service Management).
• Proven experience implementing ITIL or equivalent service management frameworks.
• Degree-level education with relevant postgraduate or industry certification (MSc, MBA, ITIL or equivalent experience).

Job details

• Oversee technology contracts within an £8.6m budget envelope.
• Lead, mentor and develop high-performing technical teams.
• Foster a collaborative, innovative and customer-focused culture.
• Oversee small-to-medium change programmes through to benefit realisation.