Head of IT Service Delivery

This Head of IT Service Delivery role in Digbeth, Birmingham is focused on leading daily IT operations: Ensure high availability and performance, manage incident, problem, request, change, risk, and asset management, and drive continuous improvement. It would suit someone who can bring we are a Disability Confident employer and encourage applications from all sectors to the role.

Who the work supports

This role involves leading a team of IT professionals, managing offshore teams and service providers, and driving service improvements. National Express is recruiting an experienced Head of IT Service Delivery to join our team at our Head Office in Digbeth, Birmingham.

How support shows up

Leading daily IT operations: Ensure high availability and performance, manage incident, problem, request, change, risk, and asset management, and drive continuous improvement. Reporting on IT performance: Provide metrics and trends, communicate with stakeholders, and implement improvements based on analysis. Develop and manage strategic relationships with IT suppliers: Negotiate contracts, monitor performance, conduct reviews, ensure compliance, and manage vendor risks within budget.

The approach that fits

We are a Disability Confident employer and encourage applications from all sectors. Strong analytical and problem-solving skills.

What needs to be in place

• What you'll need: Extensive experience in IT service delivery management with proven success.
• Experience with cost efficiency improvements and stakeholder management.
• Experience working with in-house, managed, and offshore teams.

Job details

• Life assurance, pension, employee assistance, and private online GP services.
• Strong skills in supplier and contract management.
• Additional detail: Pension support may be included.