Head of IT

As a Head of IT, the work centres on as Head of IT – , you will lead the delivery of end-user IT support, embed ITIL-aligned service management practices. It would suit someone who can bring strategic leader with a strong focus on service excellence to the role.

Known job details

• Employer: Lead Innovation. Enhance Experience. Transform IT Services. Oaklands College
• Work model: On-site
• Develop a high-performing IT support team.
• Define roles, career pathways, and performance standards.
• Promote collaboration across IT and wider College functions.
• Embed self-service and efficiency-driven approaches.

Likely focus of the role

• As Head of IT – , you will lead the delivery of end-user IT support, embed ITIL-aligned service management practices.
• Leading the delivery of high-quality 1st, 2nd and 3rd line support services.
• Monitoring performance through SLAs, metrics, and user satisfaction measures.

Requirements mentioned

• Customer-focused with a passion for user experience.
• ITIL Foundation (minimum) — higher certification desirable.
• Degree or equivalent experience in IT, management, or a related field.