Head of Network Operations

Head of Network Operations focuses on lead network operations (including 24x7/shift coverage where required), creating a culture of continuous improvement, operational discipline and customer focus across all interacti.

What the role involves

• Lead Network Operations (including 24x7/shift coverage where required), creating a culture of continuous improvement, operational discipline and customer focus across all interacti.
• Develop the European NOC function including requirements from across the European markets.
• Review and scale the Network Operations team to meet the requirements of the European business.
• Ensure operations team is sized and trained appropriately for existing and upcoming services.
• Work with MNO’s and venues to ensure uptime and appropriate reporting is agreed and maintained.
• Maintaining rigor of build to in service quality while also working as a team to implement new venues in an agile manner.

Skills and requirements

• Customer Facing Experience: minimum of 10 years gained in Telecommunications Service Management environment in leadership role.
• ISO20001 Service Management knowledge.
• Proven track record of building and maintaining strong relationships with internal teams, executive leadership, and community stakeholders.
• Demonstrable track record of effective & collaborative leadership and to prioritise requirements with focus and structure.

Confirmed role details

• Achievement of Programme Milestones aligned with our deployment plan.
• Achievement and proactive management of contractual SLA’s, Governance and associated reporting.
• Ensure budget is sized to support scale of business and managed and monitored throughout the budget year.