Head of Operations

Head of Operations focuses on · develop and implement effective infrastructure, systems, processes and procedures.

What the role involves

• · Develop and implement effective infrastructure, systems, processes and procedures.
• · Ensure all team members perform their key functions consistently and efficiently through effective people management skills and processes.
• · Provide ongoing technical support and training to management staff joining the Practice to support them manage their team effectively.
• · Regularly updating the Record of Processing (ROP) document.

Skills and requirements

• · Monitor tasks and workloads of other PSS, conduct weekly 1:1s with them to oversee quality of work.
• · Overseeing the Practice’s HR requirements including paperwork for new starters, DBS checks, IT set up etc.
• · Minimum of 5 x Grade C or above GCSEs (or equivalent) including English and Maths.
• · [Ideally Dip PFS or equivalent qualification, be working towards or have the desire to gain a diploma/chartered qualification].

Confirmed role details

• · Enable the team to develop client relationships and referrals, service existing clients.
• Assist in building new relationships (incorporating client entertainment events) to create a first-class client servicing strategy.
• · Maintain notes on projected business KPIs and be aware of financial targets set for the Practice.
• · Use of Salesforce to monitor tasks, note client actions.

Candidate fit

• operational ownership, people coordination, problem-solving, and clear communication

Additional role context

• An extremely experienced candidate, with 10+ years of work history in a similar role.