Head of Partner Success

The Head of Partner Success position centres on report to and work closely with the CRO on the relationships that matter most, and be the person in the room when the conversations with institutions are hard. It would suit someone who can bring 6+ years in customer success or account management, with at least 2 in a leadership role — ideally in EdTech or SaaS with institutional buyers to the role.

Why this role may suit you

What does not yet exist is the operational rigour, the team depth, and the senior institutional presence that make a CS function excellent at scale. The universities that are genuinely changing how they assess are not doing it because of a platform.

What you would be doing

Report to and work closely with the CRO on the relationships that matter most, and be the person in the room when the conversations with institutions are hard. Senior enough to lead, hands-on enough to know what is actually happening in each account. Help oversee task-by-task operations and maintain performance standards.

The working style that fits

6+ years in customer success or account management, with at least 2 in a leadership role — ideally in EdTech or SaaS with institutional buyers. A track record of building or significantly developing a CS team — hiring, coaching, and raising the standard of practice.

Practical information

• You are joining at the moment where the UK function needs to move from strong early performance to something that scales.
• Report to the CRO and have direct access to the CEO on the relationships that matter most.
• Cadmus operates across geographies and time zones, and the pace is real — but so is the flexibility.
• That is genuinely interesting work — and it comes with the authority to do it properly.