Head of Service Delivery

This Head of Service Delivery role is focused on providing Help and Guidance for users of Sense technology services. It would suit someone who can bring it would suit someone who can bring evidence of own continuing professional development to the role to the role.

How the role is set up

This role is responsible for delivering high quality, consistent services across the technology estate, working closely with technology suppliers and internal teams. Processing owner for technology and data BAU processes.

Where someone would start

Provide Help and Guidance for users of Sense technology services.

What helps someone build confidence

It would suit someone who can bring evidence of own continuing professional development to the role. This is an exciting new role focused on meeting user needs across Sense, leading on the delivering reliable trustworthy services, and managing the point of contact for user issues.

What is expected

• Substantial knowledge of IT service management principles and their adoption within comparable organisations.
• ITIL foundation certificate (v3 or v4) or equivalent (essential), additional ITIL modules in relevant practice areas (desirable).

Job details

• Sense is recruiting for a Head of Technology Solutions to join our IT team in Selly Oak, Birmingham on a hybrid basis.
• Work model: Hybrid.