Head of Service Delivery Management

The Head of Service Delivery Management position with Version 1 centres on define and evolve the Service Management strategy, ensuring strong alignment with Version 1’s goals and values. It would suit someone who can bring ownership, clear communication, and practical organisation to the role.

How the role is set up

Accountable for Enterprise Applications Managed Services delivery strategy, governance, and performance across Version 1. The result of this relationship is a customer with high satisfaction scores and engaged Version 1 staff, which should then translate into excellent financial performance.

Where someone would start

Define and evolve the Service Management strategy, ensuring strong alignment with Version 1’s goals and values. Provide inspirational leadership and clear direction to the SDM team, enabling excellent customer engagement and consistently high CSAT results. Sponsor and actively drive Continual Service Improvement (CSI) initiatives, including automation and optimisation of SDM processes.

What is expected

• Develop, and execute service management strategies that align with organisational goals, values, and customer expectations.
• Proven track record of driving continuous improvement initiatives, delivering measurable enhancements to service quality, efficiency, and customer satisfaction.
• Be part of a global Oracle practice of 700+ specialists.

Job details

• Remote working flexibility.
• Pension, private healthcare, life assurance cover.
• Certified Great Place to Work for 10+ years running.
• This is hybrid based with occasional travel to your nearest base office.