Head of Travel Insurance

Head of Travel Insurance focuses on ·oversee the day-to-day operations of the travel insurance services, ensuring timely and effective responses to client needs.

What the role involves

• ·Oversee the day-to-day operations of the travel insurance services, ensuring timely and effective responses to client needs.
• ·Monitor and evaluate service delivery metrics to ensure compliance with quality standards and regulatory requirements.
• ·Monitor the reserving process and the related adjustment and closure in line with the finance policies.
• ·Develop and implement departmental policies and procedures to enhance service delivery and operational efficiency.
• ·Analyse best practices and client needs to identify opportunities for service improvement and high standard for claims management.
• ·Serve as the primary point of contact for key partners, clients, addressing inquiries and resolving issues related to travel insurance services.

Confirmed role details

• Be based in our Redhill office and work on a hybrid basis.We work a 35 hour week, Monday to Friday 9am – 5pm.
• ·Prepare regular reports on the performance of medical assistance services, identifying areas for improvement and implementing necessary changes.
• ·Analyse data to assess the effectiveness of services and inform strategic decision-making.
• ·Demonstrable commercial acumen and experience, mainly within a B2B environment.