Hearing Care Assistant

Care Assistant focuses on provide aftercare for hearing aids, including cleaning, re‑tubing, minor repairs, and troubleshooting.

What the role involves

• Provide aftercare for hearing aids, including cleaning, re‑tubing, minor repairs, and troubleshooting.
• Educate patients on correct use, maintenance, and expectations.
• Delivering empathetic, patient‑centred support to help patients adjust to hearing aids.
• Maintaining accurate patient records and follow data protection requirements.
• Managing clinic stock and equipment, ensuring everything is organised and ready for use.

Skills and requirements

• Hearing Care Assistant qualification (University Certificate or equivalent).
• Commitment to delivering patient‑centred care.
• Wax removal qualification.
• Experience in customer‑facing or clinical environments.

Confirmed role details

• BUPA private healthcare to support your wellbeing.
• Competitive salary with uncapped commission.
• Supportive, collaborative, and patient-focused working environment.

Candidate fit

• patience, dignity, clear communication, and dependable care standards

Additional role context

• We provide expert care across both NHS and private sectors, blending clinical excellence with patient-focused, technology-driven solutions.
• This is a patient‑facing role supporting both NHS and private patients across multiple clinic locations.
• Play a key role in delivering high‑quality aftercare, troubleshooting hearing aids, and supporting audiologists in day‑to‑day operations.