Helpdesk Coordinator

Helpdesk Coordinator focuses on the business support centre operates around the clock24/7, days a yearmeeting the ever-evolving needs of our clients with dedication and resilience.

What the role involves

• The Business Support Centre operates around the clock24/7, days a yearmeeting the ever-evolving needs of our clients with dedication and resilience.
• First line support for our electric vehicle charging (GeniePoint) customer.
• These values shape our culture, strengthen our community, and inspire us to deliver excellence every day.
• A member of our Resourcing Team will review your application and be in touch.

Skills and requirements

• Pro-Actively Monitor and Chase work Orders to completion within the required SLA.
• Administration tasks as required by the business.

Confirmed role details

• Equans is looking for a Helpdesk Coordinator to join our team based in Bellshill on a permanent basis.
• This is a part-time role working 20 hours per week.
• On offer is a .40 per annum and benefits package.
• Answer calls for a growing multi contract fast paced Helpdesk.

Candidate fit

• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes.

Additional role context

• 2 corporate social responsibility days per year.
• 24/7 Employee Assistance Program and access to mental wellbeing app.
• Globally, Equans is a world leader in the energy and services sector with operations in 20 countries, 90, employees working on 5 continents and a turnover of 19.2 billion euros in.