Hire Desk Controller

Hire Desk Controller focuses on handling incoming hire enquiries via telephone and email in a professional and efficient manner.

What the role involves

• Handling incoming hire enquiries via telephone and email in a professional and efficient manner.
• Processing hire orders accurately, ensuring all details are correct.
• Coordinating deliveries and collections with customers, drivers, and depot teams.
• Liaising with the workshop to confirm equipment availability.
• Manage turnaround times.
• Acting as the first point of contact for customer queries, providing clear and knowledgeable support.

Skills and requirements

• Previous experience as a Hire Desk Controller within the Powered Access industry.
• Strong communication and customer service skills.
• Highly organised with the ability to manage multiple tasks effectively.
• Confident using hire systems and standard computer software.

Confirmed role details

• This is an excellent opportunity for an experienced Hire Desk Controller who enjoys working in a fast-moving environment and takes pride in delivering outstanding customer service.