Hospitality And Events Assistant Manager

Hospitality And Events Assistant Manager focuses on support the operational delivery of hospitality events within the stadium, including matchday hospitality, conferences, banqueting, and events.

What the role involves

• Support the operational delivery of hospitality events within the stadium, including matchday hospitality, conferences, banqueting, and events.
• Overseeing the setup, service, and breakdown of lounges, boxes, bars, kiosks, concourses, and event spaces, ensuring they are presented and maintained to the required standards.
• Conduct pre‑event checks to ensure all hospitality areas have sufficient staff, meet all requirements and are ready for guest arrival.
• Monitoring service delivery in real time, addressing and escalating operational issues promptly to maintain the highest levels of service.
• Provide hands-on support to staff during peak periods and major events, stepping in as required to ensure smooth operations.
• Ensure the highest brand standards and service excellence are delivered across all hospitality areas to create consistently outstanding guest experiences.

Skills and requirements

• Experience working within a stadium, arena or large-venue hospitality.
• Proven track record of delivering high-standard customer service in fast-paced environments.
• If you have the above skillset and experience please don not hesitate to apply or contact Angela Sinton on 0191 255 7977 for moe information.