Hospitality Operations Manager

This Hospitality Operations Manager role is focused on overseeing daily operations across EU locations and new café openings, ensuring smooth service delivery and operational excellence. It would suit someone who can bring a self-starting, organised and driven person to the role.

Where the work sits

At least 2 full strategic cycles working as a operation/café manager. Collaborate with regional management and marketing teams on activations and business opportunities.

How the role works day to day

Overseeing daily operations across EU locations and new café openings, ensuring smooth service delivery and operational excellence. Leading, train, and support staff on service standards, product preparation, and equipment maintenance. Driving sales performance through strategic initiatives while controlling costs, monitoring inventory, and managing P&L.

What helps in this setting

A self-starting, organised and driven person. This role requires a passionate hospitality professional who embodies the Ralph Lauren ethos while delivering exceptional customer experiences in our sophisticated coffee environme. Effective communication skills.

Practical details

• Support new store openings planning, licensing coordination, and new location development including floor plans and equipment requirements.
• Additional detail: Flexible working options may be available.

What needs to be in place

• Qualified to at least level 3 in food and hygiene.
• Essential Duties & Responsibilities.
• Experience, Skills & Knowledge.