Hotel FOH Assistant

Hotel FOH Assistant focuses on welcome guests with warmth, authenticity, and a personalised approach.

What the role involves

• Welcome guests with warmth, authenticity, and a personalised approach.
• Check-out efficiently using the hotel’s PMS.
• Assisting with reservations, room allocation, and guest requests.
• Provide local knowledge, recommendations, and curated lifestyle tips.
• Handling billing, payments, and procedures accurately.
• Resolving guest concerns quickly and effectively, escalating when needed.

Skills and requirements

• Experience in food and beverage services.
• Passion for hospitality and delivering memorable guest experiences.

Additional role context

• Work flexibly across multiple areas depending on business needs.
• Support events, activations, and lifestyle programming.
• Ensure public areas remain clean, inviting, and on-brand.