Hotel PBX Supervisor

Hotel PBX Supervisor focuses on support the communications team, ensuring smooth and consistent operations.

What the role involves

• Support the Communications team, ensuring smooth and consistent operations.
• Overseeing all incoming and outgoing guest and internal communications across the UK Collection.
• Maintaining Four Seasons standards for telephone etiquette and communication quality.
• Coordinating communication between hotel departments and across properties.
• Managing escalations, guest concerns, and service recovery with professionalism.
• Monitoring service levels, quality, and response times across all communication channels.

Confirmed role details

• Lead our Communications function across the UK Collection, covering Park Lane, Tower Bridge, and Hampshire.
• This role requires strong leadership, consistency, and the ability to maintain quality across a high volume, multi‑property operation.

Known job details

• Pay: £40,000 annual