Housing Liaison Officer

Housing Liaison Officer needed in Haringey, £17.54ph PAYE – Reference: RQ1548402

1. To take take part in the organisation’s response to emergencies, helping to co-ordinate actions and providing support to residents.
2. To respond to and manage incidents of low level anti-social behaviour, including harassment, nuisance, and neighbour disputes, taking appropriate action in liaison with the client, Police and other agencies. To take enforcement action to resolve anti-social behaviour and breach of tenancy matters and to refer particularly complex issues to a Senior Neighbourhood Housing Officer.
3. To support the effective management and re-letting of void properties by carrying out pre-termination visits; accompanied viewings; sign-ups and welcome visits promptly and ensuring that new tenants are aware of their responsibilities under the tenancy agreement.
4. To give general advice on housing options including transfers or any other tenancy related issues including supporting new tenants as appropriate.
5. To ensure robust tenancy sustainment working across the patch, where possible, working with internal and external partners to bring about successful outcomes, escalating particularly complex cases to the Tenancy Caseworker where appropriate.
6. To carry out tenancy checks, referring possible issues for further investigation. Serve Notice to Quit or Notice of Seeking Possession/Notice of Possession Proceedings and investigate reports of unauthorised occupation, working the tenancy fraud officer to ensure appropriate action is taken.
7. To undertake visits to tenants and their representatives as and when necessary. This will include both routine visits and ad hoc visits in response to specific issues such as arrears, anti-social behaviour, rehousing need or vulnerability; and following visits to agree and implement a plan of action to address concerns and issues arising from visits, including liaison with other teams and agencies to ensure required services are provided and cases are resolved.
8. To carry out regular visits to vulnerable residents, act on and identify cases of vulnerability devising a plan of action and co-ordinating with other agencies to ensure that needs are addressed.

This is a full time role on a temporary contract basis.