Housing Needs & Homelessness Manager

Housing Needs & Homelessness Manager focuses on manage the housing needs and homelessness team to deliver high-performing, customer-focused services.

What the role involves

• Manage the Housing Needs and Homelessness team to deliver high-performing, customer-focused services.
• Ensure homelessness assessments, statutory decisions, prevention activities, and accommodation placements are completed lawfully, accurately, and within required timescales.
• Driving homelessness prevention initiatives through early intervention, partnership working, and innovative service delivery.
• Overseeing the procurement, management, suitability, and health and safety compliance of temporary accommodation.
• Monitoring service performance, quality standards, budgets, and compliance requirements, implementing improvements where necessary.
• Provide professional advice and guidance on housing legislation, policy, and best practice.

Skills and requirements

• Proven experience leading and managing teams within a public-facing service environment.
• Strong understanding of housing law relating to homelessness, security of tenure, landlord and tenant responsibilities, and temporary accommodation management.
• Ability to manage complex and sensitive cases while making sound, legally compliant decisions.
• Commitment to delivering high standards of customer service, safeguarding, equality, and inclusion.