Housing Triage Officer

Housing Triage Officer focuses on as the first point of contact for customers who are homeless or threatened with homelessness, you will provide comprehensive housing advice face-to-face, by telephone and email.

What the role involves

• As the first point of contact for customers who are homeless or threatened with homelessness, you will provide comprehensive housing advice face-to-face, by telephone and email.
• Manage a caseload of clients with a range of complex needs, making informed decisions on homelessness duties and delivering person-centred advice.

Skills and requirements

• Carry out initial assessments and investigations, applying your knowledge of housing and homelessness legislation, including duties under the Homelessness Reduction Act 2018, to en.
• Also involves safeguarding vulnerable individuals, contributing to performance targets and case reviews (including MARAC), and deputising for colleagues where required to maintain.
• Experience supporting vulnerable clients and working in partnership with external agencies is essential.

Confirmed role details

• This hybrid role offers the opportunity to make a meaningful difference by preventing homelessness and supporting some of the most vulnerable members of our community.

Candidate fit

• We are seeking a proactive and compassionate Housing Triage Officer to join a Housing Options team within a Local Authority in Devon.
• Taking proactive steps to prevent homelessness, negotiating with landlords and families, liaising with partner agencies, and supporting clients to access appropriate services.

Additional role context

• If you are committed to preventing homelessness and delivering high-quality housing advice, we would love to hear from you.