HR & Payroll Helpdesk Assistant

HR & Payroll Helpdesk Assistant focuses on provide first-line hr and payroll support via phone, email and live chat in line with agreed slas.

What the role involves

• Provide first-line HR and payroll support via phone, email and live chat in line with agreed SLAs.
• Ensure employees receive the correct documentation and are paid accurately and on time.
• Provide advice or solutions to resolve queries efficiently.
• Maintain HR and payroll data across systems and personnel files.
• Build strong working relationships with internal and external stakeholders.
• Our businesses deliver services across education, IT, HR, legal, energy, procurement and more, all focused on delivering meaningful impact.

Skills and requirements

• Serving over 15,000 customers, CSG is committed to providing an excellent customer and user experience underpinned by social value and a committed and empowered workforce.
• Confident IT user with experience in MS Office.

Confirmed role details

• Kings Hill / Hybrid.
• Full Time, 37 hours per week.
• Looking to build your HR and payroll career with a trusted and supportive employer?
• Play a vital role in maintaining data integrity, supporting smooth pay runs and delivering excellent customer service that reflects HR Connects high standards.

Candidate fit

• accuracy, confidentiality, deadline discipline, and careful handling of employee information

Additional role context

• Good understanding of HR/payroll processes and employment legislation.

Known job details

• Pay: £25,948