I&C Billing Analyst

I&C Billing Analyst focuses on supporting maintenance & smooth running of billing systems. working through system exceptions to resolve billing queries.

What the role involves

• Supporting maintenance & smooth running of Billing Systems. Working through System exceptions to resolve billing queries.
• Highlighting process improvements and supporting team to drive change. UAT testing of system upgrades/bugs and new software.
• Sharp – Effective decision-making skills to manage technical workload.

Skills and requirements

• Experience in dealing with DC/DC/MOP & DNO is desirable.

Confirmed role details

• Monday to Friday, 37.5 hours a week.
• Drive sustainable and operational change to create breakthrough benefits.
• Will involve you working closely with all departments in the business and having regular meetings with exposure to senior management.
• It would be desirable if you had energy industry experience, but this is not essential.

Additional role context

• Resolving specific customer accounts within agreed service level agreements. Supporting end to end delivery of designated Billing Portfolio.
• Account set up of large customer multi-sites in billing system for group billing.
• Working alongside other departments to resolve complex billing queries i.e. Metering/Industry/Data Exceptions.