Implementation Specialist

The Implementation Specialist position in Fleet Solutions centres on supporting the pre and post sales process by recommending best practice use of the established Fleet Solutions. It would suit someone who can bring careful technical judgement and practical problem-solving to the role.

Role overview

Solera is a global leader in B2B & B2C SaaS & Hardware, Data solutions, empowering companies across the automotive and insurance ecosystem with trusted solutions that adhere to the. Privacy, security, and integrity to support connectivity across the vehicle and property value chain.

Engineering work involved

Supporting the pre and post sales process by recommending best practice use of the established Fleet Solutions. Technical customer facing expert, able to communicate clearly and easily with both business and technical contacts, ie dashcams and telematics. Gather all customer requirements to deliver a thorough and customer focused implementation.

Job details

• Provide technical support to internal stakeholders on occasion.
• Repair and/or replace the necessary equipment to ensure SLA's are met and customer downtime minimised.
• Ability toprovide troubleshooting on kit issues, on-site diagnosis.
• Cross functional alignment with product and sales to ensure alignment on roadmap, and delivery in line with customer/revenue expectations.

Requirements mentioned

• HGV licence