Implementation Support Officer

Implementation Support Officer focuses on delivering training, coaching, and ongoing support to colleagues on rostering systems and operational processes.

What the role involves

• Delivering training, coaching, and ongoing support to colleagues on rostering systems and operational processes.
• Building strong relationships with branch teams and becoming a trusted support partner for change initiatives.

Skills and requirements

• Experience as a Care Coordinator, Senior Care Coordinator.
• Care Manager, Branch Manager, Branch Administrator, or similar operational role within home care.
• Strong experience using rostering and scheduling systems.
• A thorough understanding of care operations, workforce planning, and branch performance measures.

Confirmed role details

• Process changes, acquisitions, and contract mobilisations.