Inbound Enquiry Centre Advisors

This Inbound Enquiry Centre Advisors opportunity in Riverside House, Stafford is built around our customer service teams are responsible for resolving both simple and complex issues for a whole range of customers as well as completing administrative tasks. It would suit someone who can bring clear communication, patience, and reliable follow-through to the role.

Role overview

We are now looking for Inbound Enquiry Centre Advisors to join our expanding customer service team on a full-time permanent basis in Stafford, UK. Be based at your home address with an assigned office in Riverside House, Stafford, which you will attend minimum of 3 days each week.

Main responsibilities

Our customer service teams are responsible for resolving both simple and complex issues for a whole range of customers as well as completing administrative tasks. Any other duties that may be deemed necessary by the business to ensure successful delivery of the PIP assessment service. Answering calls from claimants/representatives and dealing with queries such as appointment bookings, in a professional and effective manner, ensuring the highest standard of claim.

What helps someone succeed

careful practical judgement. Strong professional approach.

Requirements

• Ability to work a range of shift patterns during contact centre opening hours.
• We have a training programme starting 8th June 2026 so you will need to be able to commit to this.
• We cannot approve any annual leave within the first 6 weeks of training.

Job details

• Employee assistance programme – 24/7 support and advice on personal or work matters.
• Opportunities to progress and develop a rewarding career with a FTSE 100 company (over 70% of our managers are home-grown).
• 25 days annual leave plus 8 statutory holidays.
• Company matched pension (we will contribute up to 5% of your salary), life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, pater.