Income Collection Assistant

Income Collection Assistant focuses on provide advice on payment options and repayment arrangements.

What the role involves

• Provide advice on payment options and repayment arrangements.
• Supporting customers by signposting or referring them to relevant internal and external support services where appropriate.
• Maintaining accurate and up-to-date case records, notes, diary entries, and action plans on financial and debt recovery systems.
• Review outstanding arrears cases and escalate matters requiring legal recovery action to senior colleagues.
• Dispatch financial transactions and documents including invoices, credit notes, and write-off requests.
• Delivering a high-quality customer-focused service aimed at preventing debt and resolving customer queries effectively.

Skills and requirements

• Strong customer service and communication skills with the ability to handle sensitive situations professionally.
• Good organisational skills with the ability to manage workloads and prioritise tasks effectively.
• Experience supporting audits, financial reconciliation, and compliance activities is desirable.
• Literacy Level 2 and Numeracy Level 2.

Confirmed role details

• To provide an efficient and effective income collection and debt recovery service that supports the aims and objectives of Financial Administration and the wider organisation.