Indemnity and Complaints Administrator

As a Indemnity and Complaints Administrator, the work centres on effectively maintain the smooth running of the department. It would suit someone who can bring besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working* to the role.

How the role is set up

We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning. People join Howden for many different reasons, but they stay for the same one: our culture.

Where someone would start

Effectively maintain the smooth running of the department. Provide support to both indemnity referrals and complaints. Develop understanding to required standards across all tasks in particular – Complaints, Indemnities, Voids & Cancellations.

What helps someone build confidence

Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*. Our successes have all come from someone brave enough to try something new. We are determined to make a positive difference at work and beyond.

What is expected

• Some claims and/or complaints experience beneficial.
• Able to prioritise workloads effectively and work to regulatory deadlines.
• Ability to assimilate procedural issues and recommend implementing changes.

Job details

• Work model: Hybrid.
• Additional detail: Training or development support may be provided.