Infrastructure Support Engineer

The Infrastructure Support Engineer position centres on act as a primary point of contact for IT support issues, handling a high volume of 1st and 2nd line tickets across end-user devices, Microsoft 365, networking, collaboration tools. It would suit someone who can bring patience, troubleshooting discipline, clear communication, and accurate ticket handling to the role.

Where the work sits

Infrastructure and cloud technologies, including Microsoft 365, Azure, servers, and endpoint management, while contributing to ongoing improvement initiatives. Confirmed role details: Infrastructure Support Engineer - Hybrid Working 60% in Hemel Hempstead Head Office (HP2 7TG) and 40% Remote.

Engineering work involved

Act as a primary point of contact for IT support issues, handling a high volume of 1st and 2nd line tickets across end-user devices, Microsoft 365, networking, collaboration tools. Supporting Active Directory tasks including user provisioning, group membership changes, and password resets. Assisting in maintaining accurate infrastructure documentation and configuration records.

What helps in this technical role

Patience, troubleshooting discipline, clear communication, and accurate ticket handling.

Practical details

• Work model: Remote.

Technical skills and requirements

• Familiarity with Microsoft 365 services (Exchange Online, Teams, SharePoint, OneDrive).
• Comfortable working in environments aligned with ISO 27001.
• Experience providing IT support within international or multi-site organisations.

Job details

• Benefits mentioned: Hybrid working