Internal Service Administrator

Internal Service Administrator focuses on produce quotes for customers as well as processing orders.

What the role involves

• Produce quotes for customers as well as processing orders.
• Ensure customer service and warranty requests are responded to within KPI’s.
• Ensure the end-to-end service and warranty processes meets the SLA’s.
• Following up quote request to find out of customer wish to proceed.
• Issuing reminders to customers when instruments are due a service.
• Maintaining relationships with key customers.

Skills and requirements

• Administrative, office, reception, data, systems, or coordination experience may be useful.

Confirmed role details

• £12.89 per hour.

Candidate fit

• Organisation, accuracy, communication, and careful task follow-through.

Additional role context

• Monday to Friday, 8:30am – 4:30pm.
• Repair and warranty activities from customer engagement through to completion, always ensuring excellent customer service and adherence to SLA’S and KPI’S.