IT Desktop Support- Fakenham, United Kingdom (Dispatch/On Demand Request).

IT Desktop Support- Fakenham, United Kingdom (Dispatch/On Demand Request). focuses on coordinate ranging from simple activities to more complex plans.

What the role involves

• Coordinate ranging from simple activities to more complex plans.
• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.

Skills and requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 1+ year of experience in a desktop support, helpdesk, or IT technician role.
• Strong knowledge of Windows OS, Office 365, and basic networking concepts.
• Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM, Intune, or JAMF).

Confirmed role details

• Provide Onsite/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Candidate fit

• patience, troubleshooting discipline, clear communication, and accurate ticket handling