IT Exceptions Lead

IT Exceptions Lead focuses on experience in leading a team, delivering strategies and influencing senior stakeholders.

Skills and requirements

• Experience in leading a team, delivering strategies and influencing senior stakeholders.
• Experience of operating at senior levels across functions and geographies in large, complex IT environments.
• Broad IT management experience including project or service management.
• High levels of drive, energy, resilience and a desire for professional excellence.

Confirmed role details

• Process Ownership— Serve as Business Process Owner for IT Exceptions, driving maturity, consistency and continuous improvement across the process.
• Risk Alignment— Ensure the exceptions process closely aligns to IT risk management practices, tooling and strategic goals to enable risk-based outcomes.
• Digitisation and AI Enablement— Continuously improve and digitise the process, exploiting tools, automation and AI to scale efficiency and control.
• Data Quality and Reporting— Drive accountability for the completeness, accuracy and currency of IT exceptions data through monitoring, tracking and reporting.